Refund and Return Policy

At CocoonFeet, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a full refund or exchange, subject to the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 30 days of the original purchase date.
   • Items must be unused, unworn, and in the same condition that you received them.
   • Items must be returned in their original packaging, including all tags and labels.
   • Proof of purchase, such as the original order confirmation or receipt, is required for all returns.

2. Non-Returnable Items:

   The following items are not eligible for return:

   • Items marked as final sale or clearance.
   • Gift cards.
   • Items that have been damaged due to misuse or negligence.

3. How to Initiate a Return:

   To initiate a return, please follow these steps:

   • Contact our customer support team at su*****@********et.com to request a return authorization.
   • Provide your order number, the item(s) you wish to return, and the reason for the return.
   • Once your return is approved, you will receive a return authorization and instructions on how to return the item(s).

4. Return Shipping:

   • Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.
   • We recommend using a trackable shipping method to ensure that your return is received.
   • CocoonFeet is not responsible for items lost or damaged during return shipping.

5. Refund Process:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   • We will also notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

6. Exchanges:

   If you would like to exchange an item for a different size, color, or style, please contact our customer support team at su*****@********et.com to arrange the exchange. Exchanges are subject to product availability.

7. Damaged or Defective Items:

   If you receive a damaged or defective item, please contact us immediately at su*****@********et.com with photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

8. Questions:

   If you have any questions about our Refund and Return Policy, please contact us at su*****@********et.com.